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Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A1: We are a 100% manufacturer, specializing in customized doors and windows business, with many skilled workers and experienced sales staff.
Q2: Can you produce custom sizes, shapes, and colors? What is the MOQ?
A2: Absolutely! We specialize in customizing windows and doors to your exact project specifications, including unique shapes (arch, circle), any RAL color match, and hardware finishes.
Q3: What is your lead time for a standard order and a custom order?
A3: For standard orders, lead time is 25-30 days after deposit confirmation. For custom projects, it typically takes 35-45 days. We provide a detailed production schedule.
Q4: Do you offer a complete window system with consistent design?
A4: Yes, we are a system supplier. Our products feature a consistent profile design and color finish to ensure a seamless and aesthetically pleasing look for your entire building.
Q5: What are the benefits of the triple Low-E glass used in these windows?
A5: The 5TP Low-E +12Ar+5TP+12Ar+5TP configuration provides superior thermal insulation, reduces energy costs, and offers excellent soundproofing performance.
Q6: What type of hardware is used for these solid wood windows?
A6: We use high-quality Italian AGB hardware and German HOPPE handles, which are known for their durability and smooth operation in inward opening and tilting functions.