Frequently Asked Questions
Q1: Can different colors and models be mixed together in one order?
Yes. Mixed colors and models are acceptable. In one 20GP or one 40HQ, we suggest mixing 3-6 models.
Q2: Can you manufacture doors according to our specific drawings?
Yes, we can. Customers should send the drawing for our technical review first, and then we will provide the correct production drawings for approval.
Q3: What is your policy regarding samples?
For small samples, we offer them free of charge. For complete door units, we charge based on actual costs but will refund the sample fee when you place a bulk order.
Q4: What special services do you provide?
We offer overseas installation services to ensure proper setup and functionality of our fire-rated systems.
Q5: How does the ordering and delivery process work?
Delivery takes about 20-35 days. After confirming specs, we issue an invoice and drawings. Production starts upon a 50% deposit. We provide photos/videos of the finished order before the final balance and shipping.
Q6: Do you maintain products in stock?
We stock standard American hollow metal doors and frames. However, most project-based orders are customized for specific size, color, and hardware requirements.